General Info
Sales policy
Goldstar Europe is strictly a trade-only supplier. Goldstar will only work with accredited distributors who are supplying their clients with decorated product for use as promotional or advertising items.
Orders
Orders and artwork can be sent to Goldstar Europe via email to orders@goldstar-europe.com . Email subject line must include Customer Name and PO#. Artwork can be submitted separately with distributor’s PO number referenced. Goldstar is not responsible for typographical or handwritten errors on order.
How should I send my artwork?
The preferred format for artwork is vector-based EPS, Adobe Illustrator.ai files. High resolution images must be minimum 300 dpi in the following formats - Photoshop, Illustrator, PDF or JPEG files. For PDF and Illustrator files, the images must be embedded into the file. All fonts must be converted to curves/outlines and artwork must be sized to the approximate print area for the best results.
Virtual artwork proofs
Virtual proof available at no charge by requesting on your PO (please allow up to 48 hours). Virtuals are limited to (1) design change or at the discretion of the customer service representative. Please note that custom artwork modifications will be charged at €50 per hour and the customer will be contacted if additional charges apply.
Turnaround Time
Production turnaround time begins AFTER graphics, credit, order entry, and proof approval (if requested). Turnaround time may vary with orders greater than catalogue quantities and will be quoted at the time of receipt of approvals. Production days are considered Monday through Friday excluding weekends and holidays.
Transfer of title:
The customer agrees that the risk of loss and title for any printed product passed to you upon our delivery to our carrier.
Standard delivery times
All goods are shipped from Dundalk, Ireland and our standard delivery times by country / region are as follows:
France, Germany and Benelux: 6-8 working days
UK: 4-5 working days
Ireland: 4-5 working days
Italy, Spain, Portugal and Nordic countries 10-11 working days.
Express shipping
All our standard shipments are included in the price. However, express deliveries are possible for an additional cost. The additional cost for express shipping will vary depending on the destination and weight of the order. Please ask your account manager at the time of placing your order.
Can you ship to multiple addresses?
Yes we can. Our all-inclusive pricing includes delivery to one address only so delivery to more than one address may incur additional charges.
Packaging
All products ship bulk to minimize shipping costs unless otherwise specified. Multiple carton shipments of same product may vary slightly from published quantities. However, total shipment will match packing list count. Custom inner cartons with exact count may be subject to charges. Please contact Customer Service for details.
Samples
FREE Random imprinted samples available by request in reasonable quantities. Self-Promotional samples available at EQP less 10% in published product MOQ’s. Custom spec samples available at Sales Manager’s discretion.
Over/Under Policy
Due to final quality control, orders may be shipped plus or minus 5% of quantity ordered. Our factory is unable to ship "overruns" to distributor. However, reasonable additional quantities may be ordered as "product proofs" and charged accordingly.
Payment conditions
You have up to 60 days from the date of issue to complete your payment. All orders are subject to credit approval.
Do you provide a quality guarantee ?
We certainly do. Your purchase must be free of defects and produced exactly to your order specification. If it is not, you may return the unused portion, anytime within 60 days for a prompt and courteous refund. Your satisfaction is 100% guaranteed.
Logos and Images: Please note that the images used in our catalogue are for visual purposes only, and do not imply that product has been supplied to any of the companies shown. The image of a company logo on a pen in no way suggests that the company endorses the product or other products offered in the catalogue.
Returns & Adjustment policy
Distributors must contact Customer Service within 60 days of product receipt before any action for authorization. All returns requiring pickup will need a Return Authorization number issued by Customer Service to be valid. Defective items will be immediately replaced upon receipt of sample of item so proper corrective action and adjustments can be made. All adjustments must be made 60 days from ship date.