Customer Care Account Coordinator

Location: San Diego, CA

Responsibilities

• Processing orders received from distributors from all over the US & Canada for custom imprinted products.
• Processing and reviewing Customer Care/Orders and General Account assignments.
• Ensuring all customers and sales managers can depend on Account Coordinators as their key contact for complete order cycle.
• Answering questions in a timely manner and keeping a positive and helpful attitude when handling requests from clients, and sales staff is of upmost importance.
• Managing customer e-mails/faxes, handle order entry into Oracle, initiate authorized returns, tracers, order status, out of stock notifications, customer changes in a timely manner with complete accuracy.
• Working with customers to create art layouts, ensuring art requisitions are complete, follow art through to production, communicating directly with the customer for final approvals.
• Working with Credit & Collections on accounts providing order copies and/or documents.
• Working with both Factory liaisons to research issues that may contribute to customer credit due to production issues, inventory, freight quotes, pre-production samples, customer complaints, returns and/or special requests.

Required Qualifications

• Must have minimum of one (1) year of customer service experience
• Demonstrate superior telephone skills with good written and verbal communication skills
• Strong ability to multi-task in a fast paced, high volume environment.
• Ability to work in a very fast paced environment with attention to detail.
• Must be a team player and have excellent e-mail and verbal communication skills.